Ask Christagale!

  1. What are the reasons why a welcome letter will not be received on time?

Answer:
*Documentation compliance or incomplete and unsigned documents.
*Delayed transmittal of documents (bulk, resell & retail documents)
*Deviation of terms (special request and use or old promo)
*Wrong or unreadable details and inconsistent information on submitted documents
*Queuing of documents for approval (head office/ subsidiary)

  1. How will I know if my unit is already for turnover (pre-selling account)?

Answer: Our quality control group will send you notices thru your provided mailing address once unit is ready for inspection or turnover.

This is also the reason why it is important that we update the developer for any changes in our contact details and mailing address.